Frequently Asked Questions

DO YOU CHARGE FOR AN ESTIMATE?

• There is no charge for an estimate and it is not necessary to make an appointment.

WHAT ARE YOUR HOURS?

• We are open Monday through Friday 8:00-6:00. After hours and Saturday by appointment.

WILL MY VEHICLE BE THE SAME AS BEFORE THE ACCIDENT?

• Yes. We will repair your vehicle to pre-loss condition using the vehicles manufacturer’s specifications.

WILL THE NEW PAINT MATCH THE REST OF THE CAR?

• Yes. We mix all our paint in house to ensure a perfect color match.>We use a computerized paint matching system and the finest materials available to help us make a perfect match.

WILL HAVING AN ACCIDENT AFFECT MY INSURANCE RATES?

• Perhaps. Your insurance agent can best advise you since all companies have different company policies.

DO YOU WORK WITH ALL INSURANCE COMPANIES?

• Yes. We work well with all insurance companies to make sure your vehicle is repaired according to manufacturer and industry standards. In addition we make sure all damage is documented and reported to the insurance company for approval. Keep in mind you have the right to choose where you want your vehicle repaired and we are working for you to make sure your vehicle is put back to pre-loss condition.

HOW LONG WILL MY REPAIR TAKE?

• The average repair at Creative Body Works takes between 2 to 4 days depending on the amount of damage and the availability of parts. Small jobs like mirror or bumper replacements can take as little as one day. Extensive repairs will take longer. When we give you an estimate, we will tell you how long the repair will take. If we run into delays we will inform you promptly.

HOW LONG ARE MY REPAIRS GUARANTEED FOR?

• Creative Body Works offers a limited lifetime warranty on all body, paint and uni-body/frame repairs.

WHAT IF I MOVE AND HAVE A PROBLEM WITH MY CAR?

• Creative Body Works will coordinate with your insurance company and find a qualified repair facility in you new community.We offer a nationwide guarantee that is backed up by the national paint manufacturer.

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?

• Yes, Creative Body Works offers our customers pick up and drop off service within the Tampa Bay area.

IF MY VEHICLE’S FRAME IS DAMAGED IS IT A TOTAL LOSS?

• No.A car is a total loss when the cost of repairs exceeds the current market value. Our professional auto body repair technicians can return your vehicle’s frame or uni-body to original factory specifications utilizing our computer laser measuring system and drive on frame machines.

HOW CAN I GET A RENTAL CAR?

• We can make all the arrangements for you. If you have rental coverage on your policy or you are not at fault we usually can have the rental agency set up a direct billing. Keep in mind you may have some out of pocket expense depending on your policy. If you do not have coverage or simply do not want to put the claim through your insurance company we can arrange for a rental at a special discounted rate.

CAN I GET OTHER SERVICE WORK ON MY VEHICLE WHILE IT IS IN THE SHOP?

• In fact we may be able to save you some expense, just let us know and we will be happy to go over any additional repairs and give you an estimate.

HOW SHOULD I CARE FOR MY CAR AFTER IT HAS BEEN REPAIRED?

• Wash your vehicle regularly with a mild car wash in a shaded area and dry off completely. After 30 days you may apply wax. Bird droppings, tree sap and bug damage can severely affect a newly painted finish so by all means wash your vehicle as soon as possible if you are unable to avoid this situation.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

• We accept cash, checks, VISA, MASTERCARD and DISCOVER. If you have an insurance check simply endorse it when you pick up your vehicle.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIRS?

• Absolutely.We generally order all parts at the same time we schedule your repair appointment.